Card issuer rollout and customer migration
Co-owned Expend's move to a new card issuer, taking joint responsibility for vendor and architecture decisions while owning the customer-facing rollout and migration work.
- Partnered with the CTO on vendor research, technical due diligence, and selection against product, risk, and operational requirements.
- Collaborated with other team members on architecture decisions for an event-driven system built to process millions of transaction events efficiently.
- Owned the frontend transition so customer-facing changes were clear, timely, and minimally disruptive.
- Owned migration execution for thousands of cards, coordinating new card creation, dispatch, customer communications, funds movement, and operational cutover.